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Not an apple user. What does "the 10-year-old had managed to change the password to allow payments" mean?

What does one action have to do with the other?

The app payments go through the iOS mandated payment system. There are parental controls you can enable on a child’s device to restrict what can and cannot be purchased, notify the parent, etc. The kid just went around that and disabled those controls and/or figure out the parents unlock password.

This is part of why Roblox, Microsoft, and Epic pay Apple 30% of platform transactions to handle things like this.

Except Apple denied the refund. That isn't handling it. I had heard Apple was good about refunding purchases like this though, so it was surprising to read that.

Yep. And this goes back to my initial comment that this an an Apple thing. It happened on their payment ecosystem.

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