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Why email? It seems like an inefficient method to deal with bug reports. Not to mention it seems like this would be really open to abuse.

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My guess would be because email is universal, bugtracking platforms are not. It would be easier for me to script a mail filter to auto create bug tickets than wait for them to support my specific kind.

I agree, it's overpriced. I would rather just put a snippet in that tracked javascript errors somehow, and also grabbed all of the user's browser information etc. And bonus points if it takes a screenshot (doable with HTML5) and copies over everything from console.log. Would really help with debugging.

P.S. They should have put the pricing information on the home page. Didn't realize they were a YC company either.

I would rather just put a snippet in that tracked javascript errors somehow, and also grabbed all of the user's browser information etc.

That's a worse user experience, though. And you have no opportunity to ask follow-up questions, or even say "hey, it's fixed!". That kind of customer service goes a long way.

That's a worse user experience, though.

How? Worse than what?

is taking a screenshot really doable with html5? last time I took a look at this it didn't seem possible.

not exactly, but there are approximations like http://html2canvas.hertzen.com/

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