My Whole Foods grocery pickup order was affected by this outage. They couldn’t check me in. Groceries were packed in the fridge but they told me to come back later. What a waste of time.
And why would ordered and paid for shopping be so inaccessible? It's not going to be locked away in a vending machine type thing right, you just need to show up with ID/log-in and collect it. Or so you should.
It's ridiculous that everything stops, but I do understand.
The pickup is even more ridiculous. Like you say, it's already through the system. They would just need to mark it as delivered later.
Are you an Amazon Flex driver? Or do you even need to check-in to pickup your order as a customer?