> No forewarning
This is announcing the shutdown of their previous offering 5 months in advance. I'd call that a forewarning.
This is announcing the shutdown of their previous offering 5 months in advance. I'd call that a forewarning.
The email I got today was pretty clear and no-BS, it says flat out that pricing changes are effective in 30 days for "all our existing services and the new Mailbox service" - price hikes aren't exactly fun, but my domain is registered out for a few years already and I'm using their email service for free... so is 30-day notice of a pricing increase _truly_ only 30 days notice? Not really, not for a vendor whom I only pay annually in advance.
Notably the existing, free GandiMail service stays up until November which is the part I was worried about. So this seems fine to me, I am happy to become a paying customer for email and they've made this easy by giving me plenty of time to onboard. Domain registry fees are already cheap, I don't really care about paying a little more to keep my domain. For my TLD it looks like prices are going up the equivalent of 60 cents per month.
I have been freeloading on GandiMail for several years and it's been great. I am happy to pay $4/mo for a standard inbox (at least while I shop around) especially if they are upgrading their product. Currently GandiMail's MFA scheme is pretty crappy/broken so I am excited to see what I'll be able to get in return for my money after they complete their changes.
How do you know they're adding Sieve support? The email just says "Better anti-spam"
The email also says "Stronger email server security" which I hope means they are fixing their MFA scheme - I've sent an email to their new support address to confirm this.
In my Gandi portal I don't yet have an option to switch to "new" GandiMail. I figure their docs aren't updated yet either. Your legacy mailbox probably already supports Sieve.
Since I've only been paying for domain registration while using email for free, I feel that I can't complain as much, at least not in good faith.
Still, both the freebies and the paying customers get 6 months to decide which is all I can really ask for. GandiMail has plenty of room for improvement so as long as they can justify the cost increase, I'll consider staying.
I think we as customers have to manage expectations and at least let the vendor process their changes before making our decisions. That's what the 6-month period is for. If thousands of customers take flight immediately after the announcement, the rest of us might end up with a lesser service than we otherwise would've. It has to be subsidized somehow, clearly domain registration fees weren't doing the job.
The free email is the only thing that kept me with them.