I see a paragraph that says you can’t knowingly and willingly fail to make a report or you get fined. But the very next paragraph says this doesn’t mean you have to monitor anyone or screen or scan anything people write.
I’m just not seeing it. What I do see is that a bunch of internet companies really don’t like the idea of being fined a lot of money every time their customer service AI makes a mistake when categorizing a complaint about drugs, because they know their customer service AI is garbage.