> I mean they do give you some explanation, right?
What makes you think that?
Financial institutions are pretty notorious for refusing to explain or justify their 'fraud' detection and suchlike.
What makes you think that?
Financial institutions are pretty notorious for refusing to explain or justify their 'fraud' detection and suchlike.
There are cases like money laundering suspicions where they cannot though.
No, obviously they would present the results of manual review conducted by humans after some ML algorithm flagged it. They do manual human review before randomly banning their customers, right? RIGHT?!
For example, if tweaking the input to remove 5% of the chargebacks and the account passes you tell the customer their account was suspended for having too high a chargeback rate.