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I'll never forget that time my SNCF train was about one and a half hour late, which was extra annoying because it was planned to arrive just before midnight, and it was a long ride to I had been looking forward to bed. They have a tiered refund system, where delays or an hour or more qualify for a full refund. But this is SNCF. I took a picture of the clock at arrival. Next day, they reported the train to be 59 minutes late and I could claim my 50% refund.

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It's doesn't matter, it is not acceptable. They should refund everyone if the train is more than 15 seconds late. This is something a train can do with computer control, and good maintenance. A bus is harder to be on schedule for.

>refund everyone if the train is more than 15 seconds late

lol, it seems you have -100 knowledge how complicated rail systems could be

That complexity must be tamed in the office. It is hard for sure. But if the schedule isn't carefully planned with the right margins you can't run a system people trust.

The swiss prove it is possible.

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