You would if their services crashed every day though right? Like when you pay to get your car fixed, there's an implicit expectation that it will be fixed well enough that it doesnt break the same way again for a certain amount of time, and it doesnt make anything else break.

If you found out that the garage was using wooden wrenches that broke 10% of the time and they passed that cost onto you, or occasionally broke and damaged the car, but didn't in your case, you wouldnt be like 'oh well, they fixed the problem, Ill keep going back to them'.