They're innovating and making products we've never seen before. I don't understand the aim of this article. Is Apple doing something wrong? If the argument is that you cannot replace glass/batteries/etc.. yourself then I don't agree at all. My mom isn't gonna replace anything on her iPad. She'll take it to the store and have them do it. Sure, I could do it. Sure, there are lots of non-hackers out there who are capable of doing it, but if we look at the 80/20 rule here (which I feel applies) the vast majority of people wouldn't service their iPad even if it was a bit easier than it is now.