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I just can't fathom how a business would not care about the loss of revenue from making it THIS hard for the customers to pay.

Is it possible that the parking prices in the city of the author are legally capped and are not reflecting actual demand? This would mean that the parking lot is basically filled every day anyways, and the business doesn't see any ways to increase revenue by improving satisfaction.

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Depending on the place, if you fail to pay it's actually more valuable to them, due to fees.

But what about those people who just choose another parking lot or use public transport instead?

Not if every nearby parking lot has a similar system, or you don't have time to comparison shop for parking in the moment.

And I'm not sure what country you're in, but in most US cities the competitive threat from public transit can probably be safely ignored.

they care, but they are victim of shitty app development companies, and in turn they are victims of the Android/iOS development ecosystems

fixing is in progress. just as redesign. just as upgrading to whatever next version, and so on.

but costs have already spiraled out of control, there are a lot of competitors, and all this doesn't make sense, but probably has some VC money in it somewhere.

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