Has the car owner shown a full video of the car? Are we sure we're not just looking at a crashed car? It'd be nice for the article to include a video like that so there's no doubt.
> NK denied his car was ever involved in any collisions.
And given that the owner took it to an official service center to check the issue I believe the service center would have detected if it was the result of a collision instead of:
> The manager of the service center said multiple times that 'the car is safe to drive' and that he had been assured by 'engineers' that it is 'safe.' However, he will not give me anything in more detail or any official Tesla documentation to confirm that.
A simple video of the whole car would cast all doubts away.
> The Tesla Files episode revealed that the BEV maker instructs its technicians always to provide feedback orally. Internal documents obtained by Handelsblatt stated: "Do not copy the report below into an email, text message, or leave it in a voicemail to the customer."
oh... never mind.
doing so might clear up your misunderstanding which is currently leading you to believe there's some sort of conflict between the quote provided and your personal experience
There would definitely be a conversation in the owner’s service history where he sent them photos of a cracked casting, along with Tesla’s response.
I get that the owner doesn’t want to reveal more about themselves than is necessary, but the reporter could confirm whether or not those messages exist.
so, we know that's true. And I get that elmu and tesla don't want to be accountable for their screwups, but as another poster pointed out, the Tesla policy in question is egregious, and imo loses them the benefit of the doubt here.
as for it contradicting the experience of every tesla owner, I'm not sure that's true. Given that we know the policy is true, and tesla owners aren't all hallucinating, that must mean there isn't actually a contradiction between the two. It seems like perhaps you misunderstood, tesla obviously wouldn't cover up stuff like normal maintenance, we're talking about manufacturing defects, something tesla is notorious for downplaying and covering up.
why won't tesla either release the records showing this issue is bunk, or categorically deny he came in at all? the most likely explanation is that they know the issue is real, and they were instructed by the known policy not to transmit retainable proof of such knowledge, and they don't want to be sued for libel for calling truth-tellers liars. After all, they've previously had no problem sharing information on customer usage when they believed it exonerated them [1].
[0] https://www.theverge.com/2023/5/25/23737972/tesla-whistleblo...
[1] https://www.autoevolution.com/news/tesla-releases-data-logs-...
Something like that most likely wouldn't be logged as a collision, but I think there would be other signs of that... Of course we're basically getting the best angle of one side of the story and none from the other side in the article.
Well, we can understand why we don’t have more of Tesla’s side of the story since what we do have is their written instructions not to put any technical feedback in writing.
something like that seems way more likely than the sort of coverup you're suggesting, especially since elmu, not Cracked_Tesla, is the one here who is infamous for coverups