> what legal recourse would an individual consumer have to have this fixed?
A lawsuit. That is what the legal system is for. But for some reason people seem to look down on this which I find baffling.
A lawsuit. That is what the legal system is for. But for some reason people seem to look down on this which I find baffling.
Including Lemon Law claims.
In my state, you must start with arbitration but you have zero obligation to accept that decision and can sue regardless of outcome.
If you think that I am wrong, please explain why.
(You are right that you "can sue regardless of outcome," but only in the sense that anyone can sue anyone for anything. If you enter into an agreement to arbitrate disputes, the outcome of that arbitration is generally binding.)