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Comment by endominus | Hacker News Reader

I find it difficult to trust Apple as a steward of its customers' data.

Speaking second-hand here; my brother is an Apple devotee and a music buff. For many years, he collected recordings of live music shows. They were rare if not entirely transient (in that it would be impossible to reacquire them if lost), and he had a good library of them. Stored on his iMac. Then (as he tells the story) one day iTunes decided to replace all of his rare recordings with the equivalent studio songs. They were gone, and the support personnel he contacted told him they could never be recovered.

He still uses Apple computers, but I don't think that wound will ever fully heal.

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"He still uses Apple computers". That's the problem right there.

Apple users have an abusive relationship with the brand. They forgive everything.

Not everything.

But not going back to Windows.

Install Ubuntu then.

Ubuntu can’t get the mouse speed right.

I’ve bought the best laptops money could get for some employees, System76. The fans are like whistles in the office: Impossible to work with them.

There’s nothing that works right with PCs.

Why does everyone and their dog recommend Ubuntu, not Fedora? Fedora is so much better!

This is referring to iTunes Match. An opt-in feature where you would upload your own MP3s to Apple for them to host and where there is an option to replace those songs with high-quality versions from the record labels.

a) Your brother should have taken backups of his MP3s as he was advised.

b) He pressed the button to replace the songs because there is no evidence, anywhere of this happening automatically. And common sense suggests this is the case because there would be a lot more uproar if 10's of millions of users songs were suddenly disappearing at once.

That’s absolutely horrific. They should be sued, but it would take infinitely deep pockets to win.

That was a feature you had to pay for in iTunes back in the day.

I had an uncle who had a hobby of rewriting entire novels, but often inserting his own tweaks to the story or characters. One day, all his work was replaced by the original novels, sans his edits. He was mortified and very bothered by it, but when I asked why he didnt just switch to Linux, he said that he 'hates computers'.

> all his work was replaced by the original novels, sans his edits

Or he could just not have pressed Save.

Like so many, many people have done through the lifetime of computing.

That’s horrifying. Imagine he was an elderly lawyer and those were signed legal contracts, you could literally lose your life’s savings, etc.

Apple Books on his Mac did it?

I take it he never made backups?

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