Products like 1Password and Dropbox first made a good consumer product before pivoting to enterprise and making the products worse. Even before the VC funding of $100 million, Bitwarden started pivoting to cater to enterprise features and neglected the consumer side. This has resulted in Bitwarden doing a minimum set of things in a very mediocre way.
Its desktop clients are based on Electron and suffer with the common issues related to that (don’t behave like native apps for keyboard shortcuts or navigation, sluggish, etc.). Its mobile app, at least on iOS, is also sluggish and has poor UX.
People have asked for additional predefined item types (like WiFi passwords, software licenses, etc.) and that’s been on the roadmap for more than five and a half years [1] with no timeframe for release in sight. It just recently changed the timeframe for this from the first half of 2023 back to “Under Research”. [2] In all likelihood, it’ll be six and a half to seven years by the time that’s done, if at all.
One positive about Bitwarden is that its free tier offers something that’s somewhat good (ProtonPass is nowhere close to this as of yet). But I don’t see anything in the password management market that’s cheap enough (like Bitwarden’s personal plan), has good features (including browser extensions) and stability, and is managed by courteous and helpful people (1Password fails on some of these).
[1]: https://community.bitwarden.com/t/additional-item-types-pre-...
[2]: https://community.bitwarden.com/t/bitwarden-roadmap/12865