I knew it was going to be a disaster as soon it became obvious that it was a continuation of the old code base, which has a lot of fundamental issues.
Which means they've ended up in an awful state where even if they were competant (which they are not), best case things might not be much better.
You're right they marketed it as a full re-write to avoid the problems ("Slay the Kraken"), but what was delivered was trash.