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> I worked at Apple years ago in Apple Retail.

You haven’t said if you emailed Tim Cook to see if they take it more seriously. I’ve read anecdotes of some people getting their problems solved by writing to some top names at Apple. No guarantee that it’d work, but it’s worth a try.

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Or, more simply: go back to the store, calmly tell them that your property was made non-functional by their staff, and you want them to make right on that.

If they decline, calmly say you'll resolve the matter in small claims court with a suit for damaging your property.

People: stop letting corps push you around. Exercise your rights.

I think you should reconsider mentioning legal action. As soon as you do, they may need to stop helping you, and might refer you to council.

Do what you can to resolve the matter, if you want to file in small claims do it, but warning/threatening them ahead of time is not helpful.

What do you think the response from the Genius is going to be when you do that?

probably will hand you a card with an email like legal@apple.com and ask you to leave?

Steve Jobs used to occasionally reply directly to tech support emails, for better or for worse.

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