I really like it when we can tie modern techy/businessy practices back to how someone would do things before the jargon those practices are often built on came into usage. I think it strengthens both the long term viability of the practice and our understanding of people who lived in the past.

I think your idea shows how CRM can be down-home and warm, which is a real drawback to the way it's generally approached. If relationships can be approached within a framework that makes it easier to manage them more productively without the "systemitization" swelling into the foreground, that's a win for everybody. I'm sure that's a big concern for SalesForce researchers.