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Comment by ranting-moth | Hacker News Reader

> We understand that this impacts a small percentage of users, ...

Wow, what a contemptuous statement.

I have news for you, Chamberlain Group. You are not only alienating, being hostile and losing a "Small percentage of users" (most companies would prefer to call them "valued customers", but I get it). You are causing an enormous permanent damage to your own brand.

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This is the own goal that Intel did with their Pentium FDIV bug. They were absolutely correct that it only impacted a small percentage of users. They still ended up losing their shirts over the problem.

As much as I want this to be true I kinda doubt it. People who install and configure home assistant are far and away niche users. Almost everyone with one of their products will just use a physical clicker or pair it with their car directly.

These specific niche users are the geeks that all relatives and friends ask what to get.

I use HA, however I do not have it tied to my Garage door, and have no plans to do so.

I am in the market for a new opener.. I just need the physical clicker.

I will not be buying one from this brand, as even if I do not need the HA functionality I no longer trust them as a company.

Yeah, fuck these guys big time. I'm literally going to sell my garage door opener and buy a new because of this.

I'm going to read this as an attempt at sarcasm.

That doesn't need to happen for the Charlatan Group to struggle. Most current hardware companies are dependent on the customer to renew their hardware every 5 years.

Re-reading I could see how this might be interpreted as sarcasm, but I am 100% serious.

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