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I agree some metadata would make life easier, but we are trying to simplify the process of extracting the data from an email and getting it where it needs to be quickly and easily.

We are experimenting with different ways to do make this easy for the user, which is why we need feedback from users who have a different background than our own.

Sadly you can't write email for programmers and expect everyone else to understand it :(

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While I felt it defocused my post a bit to say this, it is true that you can make some things easier. In particular the Great Semantic Divide doesn't apply to yourself talking to yourself, so anything you do with custom scripts or code to make your particular life easier does indeed work. But I got to my point by reading about your specific complaints in your post. Making it easier to handle the flow mitigates the complaints in your post, but doesn't actually eliminate them. But mitigation is possible; life isn't hopeless.

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