Reading the article it sounds a bit like he is describing zoom/video-conf as sort of the uncanny valley of in person communications. We want to make sense of it in the usual way as it is close but the differences stress the process and tire the individual.

I'm also curios if this will at all be relatable to how introverts find in person communication tiring. Maybe that same stress is at work there but from the start, without the need for the differences introduce by zoom. It will be interesting to see how the research on this plays out.