Can you elaborate on what in particular on the VA site that causes serious harm to the people it's meant to serve? I'm happy to bring it to the team or if you don't feel comfortable with stating it here, please bring it up to the open source website for va.gov. https://github.com/department-of-veterans-affairs/vets-websi...
We also helped with design and infrastructure support for ssa.gov (launched earlier this year) with a contractor team to try to boil down 60,000 pages to ~30 pages that people tend to use.
// opinions of a former USDS, no longer with the team
And they're involved with the Department of Education, although I couldn't find out exactly what they built.
They did help change over the old va.gov to the new va.gov (which was built as vets.gov), which imo has been a huge improvement.
(There are still many, many problems with the VA and its website. Just saying that 1. the new va.gov is a big improvement and 2. the USDS is far from being a single point of responsibility for it, or even _the_ major point of responsibility)