Where did you get the arbitrationoptout@23andme from? The email I get says to "please notify us", and the link is a mail-to legal@23andme.com.
That's the email I used yesterday to say I do not agree with the new terms.
That's the email I used yesterday to say I do not agree with the new terms.
Jury is out whether this hyperlink mix-up was intentional...
- refuse the updated terms of service
- refuse the arbitration
The previous version of the TOS had arbitration too, so I'm not sure what all the stink is about.
Both versions tell you that you have 30 days to opt out of arbitration by emailing arbitrationoptout@...
As usual, the journalists failed at the job and are spreading misinformation.
Current version: https://www.23andme.com/legal/terms-of-service/full-version/
Previous version linked at the bottom: https://www.23andme.com/legal/terms-of-service/full-version/...
Go to both and search for arbitrationoptout@ and you'll see they both have the 30-day opt-out.
I was confused exactly because arbitration was in the previous ToS, so disagreeing with the new T&S doesn't give you new benefits (other than the full refund in case sampling doesn't work). See Bard [1] / ChatGPT's [2] assessment here.
It seems the 30d opt out was intentionally buried, so folks thought opting out of T&S would get you out of the forced arbitration.
[1] https://g.co/bard/share/9d7782eb4d99
[2] https://chat.openai.com/share/c63c4078-608c-46d7-8529-a9dcac...
23andMe is only giving users 30 days from when they receive the email to opt out of the new policy, which you can do by contacting arbitrationoptout@23andme.com.