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Isn't that how it should be? Why should a highly paid doctor ever be involved in a routine case that could easily be handled by a nurse?

As an engineer I only get tickets that are too difficult to be handled by support and require code changes. Why should medicine be any different?

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Software doesn’t quite have the same fungibility to allow for this, but imagine your job was only being responsible for urgent, high severity tickets throughout your company.

There was no time to mull over a problem, pair code with a peer or junior, or talk to a product owner because everything was urgent and on fire.

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