You don't need to, there are proper support channels.

I think that parent post was just implying that AWS cares about it's image and will provide support even if you don't go down the correct channels.

Google doesn't give a shit regardless of the method of request.

They do have support channels depending on your account type. I've used the enterprise support and they respond well.

They even go into your cloud architecture and tell you where you fucked up.

That was due to my own whining and impatience. Going through the normal support channels tends to be pretty solid through.

I will say though that companies which take support seriously do monitor all sorts of channels as well.

Twitter probably isn't official but some companies have official social media support channels. Azure has an issues-only GitHub repo for Kubernetes (AKS) and you generally get a project team member instead of fighting through layers of support.