When a video game (Persona 5 Royal edition) came out, I purchased a brand new copy (this is important) from Amazon. I received the case of Persona 5 Royal Edition, but with the normal Person 5 game (for people unfamiliar, the royal edition was sort of greatest hits re-release a couple years after the initial release). So something was wrong that I receive a game not in the shrink rap and with the wrong game. This really soured me on Amazon.