Feel free to ask me questions, and I'll pass them onto her!
Also, FreeTaxUSA is not only great for users, but they are fantastic to employees. My relative got to go on a cruise this summer, and she claims their pay has more than kept up with inflation.
I used TT for years and even as a student it was always a hassle and difficult to just use the free service without ending up on a screen that made me pay or redo everything.
Edit: actually, a question. Can we add better 2FA? I know it is a once a year thing, but I'd prefer something better than email or phone number.
And I've passed on the thanks!
It might be too late to change the name, but the name is misleading. As cheap as it is, it is not completely free. I understand needing to make money, but the first thought I had when I saw that it was not in fact free, was, what else are they misleading about.
Please please please support expats. I've never lived in the US, and although I don't technically pay taxes, filling is so expensive that that in of itself is a tax for me.
I have asked about expats before (I thought about living abroad). She says it is on the roadmap, but it isn't very lucrative, so it is low priority. They do implement new stuff every year, but they only have so much time to fo so.
You can see more detail here: https://www.freetaxusa.com/self-employed .
For my part, I have an LLC that is not an S Corp. The reason is that you have to pay yourself a wage, and programmer wages are R&D. I think the rules were changed recently such that R&D can't be fully expensed.
But talk to a professional.
is this rare/uncommon/common?
If they have a weakness, it is their marketing. It's uniquely incompetent.