>I believe it is unfair to treat people in HR like that.
If people do a job that is shitty to other people — including doing this zombie dance — they are absolutely part of the problem and should be called out for it.
>It is like being mad at the nurse/doctor at the hospital, that can tell you that she cannot do something for free, just because it is policy of the hospital.
If what the nurse cannot do is normal human decency, then yes, the nurse should be called out on it too and there's every reason to be mad at the person. You are using the “I'm just following orders” defence. It is a poor excuse and not a defence at all.