It’s probably technically in the fine print, but it certainly felt like bait and switch the first time I ran into it over 20 years ago. I’m still bitter all these years later, and get reminded on a yearly basis, as it’s still standard practice. They can make federal “free”, because they can just lump all the costs in on the state taxes. Nothing is actually free.
It also makes no sense to me that it costs money to e-file, while sending in paperwork that a person needs to open and process is free. It seems so backward.
Maybe the IRS should start by building a tool that points you in the right direction before it tries to build a TurboTax clone.
Corrected it for you: email it to you at your personal @gov.us email (I know it is not a thing yet).
I hire a CPA to do my dead simple returns that I can do myself.
Why?
Because I don't trust myself to have done it correctly. No, I can't sincerely swear everything written is true and correct to the best of my knowledge because I do not trust myself.
That's why I hire a CPA, because I need someone I can point to for legal liability purposes. Am I throwing away money, so to speak? Perhaps, and I don't care; I'm buying peace of mind.
But if that's your concern I'm not sure automated or fill in the blanks tax software, free or not, is necessarily a good substitute.