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I was aware of the reputation, but just can't seem to get it to show up in real life. Darndest thing...

I'm not sure if you're just not unclear on how probabilities and random sampling work, or if you have some deeper point I'm not seeing.

I just mean that a systemic problem should be seen across the system. I'm not seeing it.

Do you actually think you have visibility "across the system?"

I've been to 6 separate service centers and always had better service than any ICE mechanic.

Do you?