[edit] I don't think this contradicts the OP at all, because taking this company to court is the alternative to wasting my time talking to their robots.
I remember a guy rudely criticizing my younger brother, who was a quiet, well-behaved little kid, for being wasteful because he took two napkins instead of one. Our family were guests on his $5 million yacht.
First generation wealth often have a quirky relationship with money. They're mulishly stubborn penny pinchers with some things, but spend money foolishly on other things. Some are completely allergic to all debt, even when it makes objective financial sense to finance a thing instead of paying cash.
I think it's just really hard to shake old habits that they worked hard to build and that served them so well in the past before they built their wealth, even if those habits are actually hurting them now.
See also Warren Buffett's breakfast menu... https://www.inc.com/jeff-haden/warren-buffett-gets-a-mcmuffi...
If uber billionaires like Warren Buffet thinks having a McMuffin for breakfast is being frugal, oh boy do I have some advice for them.
1/2 cup oats
1 cup water
a pinch of salt.
Put it in a microwave, turn on the microwave and let it do its magic. Add som jam(but not too much) on top.
For the cost of his cheapest breakfast meal, I can buy at least a kilo of oats. Having a McMuffin for breakfast every day is squandering almost a thousand dollars every year.
I bet he also has coffee to go with it, another small fortune wasted.
Excellently explained in this article: The 5 Stupidest Habits You Develop Growing Up Poor (January 19, 2012) <https://web.archive.org/web/20220607063905/https://www.crack...>
Of course some would charge you twice as much as others, which would still be very cheap compared to home, but that's not the comparison you make. You compare it to what the last taxi driver charged you and now you feel ripped off and disrespected by this particular taxi driver, even though now you are haggling about what is peanuts to me.
Some battles need to be fought, as writing a check to solve all the problems can lead to people taking advantage of a person who has that reputation. But I’d wager billionaires are sending their lawyers to deal with those small legal issues and aren’t showing up themselves, unless they really have to.