Supermicro gave us same type of assistance. Then new feature of bifurcation did not work correctly. Without it, enterprise telecommunications peripheral that costs 10x more than 4 socket Xeon motherboard can't run at nominal speed, and it was ran on real lines, not test data.

They sent us custom BIOSes until it got stabilized and said they'll put the patch in the following BIOS releases.

The thing is neither Intel nor AMD nor Supermicro can test edge cases at max usage in niche environments without paying money, but they would really love to claim with backup they can be integrated for such solutions. If Intel wants to test stuff in space for free they have to cooperate with NASA; the alternative is in-house launch.

When you’re not only helping them debug their own hardware but are also spending money on their ridiculously overpriced HEDT platform, it probably makes them want to keep you happy.