In their early days they "accidentally" deleted my servers and backups, and their engineers had the gall to attempt to blame me for their process failures.

I had posted about it on HN awhile ago and had to provide proof to Dan to be able to be allowed to share my story.

They responded to my HN comment apologizing and trying to claim that those people shouldn't have been interacting with customers, don't work for the company anymore and blah blah, but there is no way I could trust a company a second time after losing a month's worth of work.

It was the not apologizing and doubling down on their mistakes that put me off.