It's sort of sad that small developers cannot get any help unless they go viral on social media.
But I also understand that any large platform must use automation to handle spam.
They do not. Certainly not the kind of automation that shadowbans accounts of long-term users without any kind of manual review. Stop making excuses for this kind of shit.
Why hire an army of humans to investigate and deal with spam when you can just auto-ban anyone your shitty algorithm says is suspect? And the only way they can get any recourse is to make a shitstorm on social media.
Welcome to the future.
Law is always evolving and this is one of these cases. One of the human rights is the right to a hearing. If the world is able to force corporate to give the right to a hearing to their customers, many of these problems will probably go away.
It's cheap for corporate not to provide a hearing but potentially disastrous for affected customers.