- remember when search first came out and websites often had their own search bar, how bad it was and how irrelevant the top answers often were. I think chat like this gets picked on more because of the natural language element, when it's not necessarily worse than previous tech
- I understand the negative press about these "failures" or flaws but it's unfortunate to see innovation discouraged. Building these things and putting them in the wild is the best way to test them, and this is still pretty low risk. They should be applauded for trying, it's their reaction that's more important. (See air canada fighting it's customers in court instead of refunding a few hundred buck over a chatbot mistake)
- related, a idea would be a kind of sandbox convention where it's made clear these are works in progress and will have issues. I don't know if that will satisfy everyone but at least it will make the readiness of the technology clear
- I hope orgs don't get discouraged from trying to build these because of the bad press