I stopped reading once I realized it was just a rant about their business. Why would I care? Their search is better, it's worth what I pay, if it stops being worth the money I'll stop paying. I could care less how their business is run. If I was investing I might look closer, until then, the maximum I have at risk is the $100 or so it costs a year, which I'm comfortable with. Did I miss something more damning later in the article?