I'm not sure what all the complaining is about. I use their email/vpn and protonpass with zero issues. Their support has been incredible with minor feedback. Their drive apps are not great for backups yet but for everything else it works. I have their Pro plan and paid upfront for 2 years and got a great price.

I am happy to get away from Google, a lot less SPAM comes to my mailbox these days. Email is easy to get to, I've spent hours configuring their filters which are years ahead of Google. I think their UI is much more sleek and responsive. I love some of their features like expiration on password with share files.

I do hope they introduce more cloud apps as they have been like protonpass and now standard notes.