> I’m not convinced that making interfaces so simple and “intuitive” that anyone can truly learn them on their own is even possible, maybe not even desirable since it encourages more of that kind of rugged individualism in computing and eliminates a lot of creative potential through locked-down apps and systems.

This is exactly what the adfarms (Facebook, Google, etc) want.

> I see a lot more value in community support, good documentation and accessible learning resources.

This is exactly what they don't want. This costs money.

I agree with the article, but unfortunately the incentives of the adfarms are not aligned with allowing users to learn for themselves. Gotta keep them engaged so they can look at ads instead, which means things must be brain dead simple.