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10x less is a weird way of saying 90% less, or better yet reduced to 10% from before.

so if ChatGPT hallucinates 10% of the time, their model hallucinates only 1% of the time?

No, it would be 10% - 10*90% = -890%. What is a negative hallucination? I don’t know. Maybe it summons facts into being but doesn’t believe them.