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I bought a new car this weekend and some of the symptoms of this were:

* dealer didn't have a good handle on what was available in stock on the lot * anything related to a title for a tradein was massively hampered. * appears USAA's auto insurance online add/replace vehicle on your policy is broken * everything was literally hand written, down to the sales contract

I would imagine the impact of this is in the tens of millions of dollars

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That has always been my experience at car dealerships regardless of the status of their computer system.

> appears USAA's auto insurance online add/replace vehicle on your policy is broken

FWIW, USAA did some kind of upgrade recently and there have been several functions that broke utterly. They had a message for a while apologizing for it. Not sure if it's fixed now, it could be that which you are experiencing and not related to CDK. Or you may be right.

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