_This_ is exact the place where a LLM could step in and could really help:

1. Customer describes the problem 2. You get the problem, parsed by the model, including a summary and a suggestion what could help. 3. You write "do that 3 things" 4. The model tells the customer to do the 1st, then the 2nd and so on 5. The model reminds the customer in intervals that things are not completed 6. the model notifies you after the 3 things are done and the issue is still there.