> Comcast's AI phone chatbot. No matter how I tried, it could not understand "cancel Hulu

Seems working as intended? I’ve used a bank and Starbucks chatbots for customer service. Both times they seem so rudimentary and bad that it seemed anything could’ve been better, no LLM required. It took so much effort to get thru to a human.

I have to believe it was designed that way, to fob off as many as possible.