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> Drivers live or die by their rating. Refusing to give good reviews harms the drivers who are already barely scraping by.

This is one of the two reasons why I don't use Uber. The rating thing amounts to emotional blackmail, and that's not a game I'm willing to play.

It also means that driver ratings are meaningless.

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I recently got some help from my banker dealing with sorting out accounts following a death. When we finished she told me she'd appreciate a review on the survey I'd likely get, but that only 4s and 5s (or 9s-10s) count. In the end I didn't get a survey but it left a bit of a weird taste, I've worked with her for 8-10 years, she seems good at her job, and I've never really had any complaints.

Probably Net Promotor Score.

NPS is utter bullshit, and has been thoroughly debunked, yet it's so widespread...

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