No way to know without knowledge of the 'proprietary hashing technology'. Theoretically though, a hash can have infinitely many inputs that produce the same output.
Mismatching hash values from the same hashing algorithm can prove mismatching inputs, but matching hash values don't ensure matching inputs.
> I wonder if (or why) human verification is actually necessary here
It's not about frequency, it's about criticality of getting it right. If you are going to make a negatively life-altering report on someone, you'd better make sure the accusation is legitimate.