To be fair, it was a human in HR who didn't read the email carefully and replied with "congratulations".

An LLM probably could have warned them before they sent the email, if only it had been integrated into their email client.

The technology can be pushed into any direction, it's just a medium for us. It could be made with sensitivity, customizability, accessibility and so on. But I highly agree that it's lacking in many areas. My solution is to scale back the tech in my life and use it as a tools whenever I need it.