After this I closed out, and under any other circumstances I'll never go back and try again. GChat seems to solve this problem for me already but I was tempted to try this out but it just didn't work with the flow and interaction on the first try and to me that's a deal breaker.
So tl;dr for you and anyone else, your product has to absolutely work and must initially make sense flow wise for your first time users. Especially if you're in a market that has many other solutions because getting me to go back find the application and try again sometime in the future is going to be really hard.