Not outsourced, I worked on it myself.
This is the old owner of the number. Some carriers are still routing it wrong.
This is the old owner of the number. Some carriers are still routing it wrong.
Not very confidence inspiring.
Except it's business-critical to OpenAI, who hopes to look impressive when you call the number.
Instead, for some unknown percentage of folks that call will become confused, or think OpenAI is a bit janky. Based on the anecdotes here, it seems the percentage of people who will experience this issue is not trivial either.
My guess is OpenAI paid a truck load for this 1-800 number and rushed it into "production" for this product launch without waiting for all old routing to be updated.
That's a pretty amateur mistake, honestly.