Except it's business-critical to OpenAI, who hopes to look impressive when you call the number.

Instead, for some unknown percentage of folks that call will become confused, or think OpenAI is a bit janky. Based on the anecdotes here, it seems the percentage of people who will experience this issue is not trivial either.

My guess is OpenAI paid a truck load for this 1-800 number and rushed it into "production" for this product launch without waiting for all old routing to be updated.

That's a pretty amateur mistake, honestly.