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Situations like these really annoy me. And the platform's complete disregard is infuriating.

when ebay was "invented", i remember reading articles talking about how amazing it was that it actually worked, total strangers would send each other goods and money across the internet.

the incredulity was that everybody imagined that there would be more scammers out there than honest people, but there weren't.

but what is ebay supposed to do about people who claim they sent things vs people who claim they didn't receive things?

Car (and other I assume) forums always were a magical place in this regard. You send a random person a PayPal, they send the part or piece. There were always a few people who got taken here and there but the self moderating and reputational aspects of a forum really kept things quite in check.

Accountability and reputation is the missing secret sauce in this world it seems.

I get that it’s tricky for eBay to determine who’s being truthful, but ignoring evidence feels unfair

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