I'll add that even if that didn't make them a joke to you, I am just as concerned by their customer data leak (similar to what I've mentioned above for Trezor) and that alone makes me not want to recommend them, I just didn't mention it as the other point is egregious enough on its own.
Do you realize some people value (probably wrongly in this case) convenience over absolute security?
There’s nothing wrong with offering additional options.
I'm guessing there has been far more crypto lost through people forgetting/losing their keys than by having been hacked. Though personally I prefer to lose it speculating on the futures markets. People are idiots a lot of the time.
If these red flags are not red enough for you, go on, use them, I refuse to recommend them anymore for the stated reasons, especially when there are alternatives with better security/track records.
Like so much in this space people think with their wallet and will villainize anyone who doesn't help sell their bags.