A chat interface is great in the sense that it's open, flexible and intuitive.

The downside is there's a tendency to anthropomorphise AI, and you might not want to talk to your computer: it takes too long to explain all the details, can be clunky for certain tasks and as the author argues actually limiting if you don't already know what it can do.

There's a need to get past the "Turing test" phase and integrate AI into more workflows so that chat is one interface among many options depending on the job to be done.